Five Simple Steps


Chances are, if you’ve visited this page, you need a bit of help to sort out a problem. For all enquiries, please raise a ticket in our customer support system. You might just want to email or tweet us, but the support system allows us to keep track of your issue and respond more quickly.

Can’t locate your download link?

No problem. Head over to our downloads page with your order number and email address – you'll find all your goodies there.

UK public holidays

You can still leave messages in the support system on public holidays (and at weekends, of course), but we’re unlikely to respond until the next working day.

Forthcoming UK bank holidays are:

  • Monday, 26 May 2014