Interviewing is both a privilege and an opportunity - a chance to garner the insight of others for the design process. Yet we often lack confidence in our ability to interview well, worry about finding the right people, or making a case for the research in the first place. More than this, interviewing at its worst can too easily become dislocated from the broader design process.
In this book, Andrew Travers explains how to talk to users and stakeholders in the design process. He'll demystify the process of interviewing and help you use that research to drive design decisions.
“Asking leading or closed questions is a perennial worry for a researcher, and while it may get easier with experience it will remain a challenge ”Andrew Travers