When will my book be dispatched?
We try to send all books within five working days of an order being placed. Books are sent using postal tracking methods so you can follow the progress of your order.
When will it arrive?
For UK customers we send books by Parcelforce Express48 or Royal Mail first class, signed for delivery and books should arrive within one to three working days from dispatch. Our customers in the US can choose between Royal Mail Airsure airmail and UPS Express. For all other customers books are sent by Royal Mail Airsure airmail.
When we have the items of your order in stock they are dispatched quickly. We send you an email when your order has been dispatched and you will receive a tracking number for your package.
- UK customers: orders should be with you between 1–3 days after dispatch.
- European customers: orders should be with you between 5–10 days after dispatch.
- US customers: orders should be with you between 2–10 days after dispatch, depending on method of delivery.
- customers in the rest of the world: orders should be with you between 7–14 days after dispatch.
Things can go wrong, though. Our warehouse could get snowed in (yes, this has happened). Most of Europe could be under a foot of snow (yes, this happened too).
What if my book gets lost?
Books sometimes do go astray in the world's postal systems. We wish it weren't so. If we could deliver each book by hand, we would. Usually, your books get through, but if after 28 days since ordering you haven't received your books, please raise a ticket in our support system and our team will do all they can to find your book and get it on to your shelf.
If at any stage in the ordering process you encounter a problem, please contact the support team.
Postal address: 119 St. Mary Street, Cardiff, United Kingdom, CF10 1DY
Phone number: +44 (0)2920 398 398