Five Simple Steps

Returns, refunds and exchanges

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty.

We are unable to exchange items that are not damaged, defective or incorrect.

If the item was damaged in transit or if the item is faulty contact us through support or call 029 20398398 and you can return the item(s) to us within 30 days of receipt for exchange.

As soon as you find out we've sent you an incorrect item, contact us at through support or call on 029 20398398 and we'll send you the correct item as soon as we can at no extra charge.

In the event of Five Simple Steps sending you a replacement for a damaged, defective or incorrect item, you must return the item to Five Simple Steps within 30 days. Five Simple Steps reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which Five Simple Steps confirms we will issue a replacement.

This returns policy does not affect your statutory rights.

Contact us

If at any stage in the ordering process you encounter a problem please contact our support team.

Postal address: 119 St. Mary Street, Cardiff, United Kingdom, CF10 1DY

Phone number: +44 (0)2920 398 398