Customer Support Executive (Freelance)
20-30 hours per month, Remote working is preferable.
Our customers are the most important thing to us and we have an immediate vacancy for a Customer Support Advocate.
You'll be responsible for daily customer service – engaging customers through email, social media (Facebook and especially Twitter), talking to them and resolving their issues on our support site (using Tender), and liasing with production and fulfilment to ensure orders and replacements are processed efficiently.
As you get to know our customers, you'll help determine how we can best support them through better systems (both customer support and fulfilment) and better communications (newsletters, through Twitter, Facebook and new platforms). You'll get to know them best.
The role is a freelance, part-time role, paid hourly, based on 20-30 minimum hours per month. Sometimes it's higher than this – especially around a launch of a title and the couple of months following.
How to apply
If you're interested in working with a small, independent publisher with flexible hours, remotely, then get in touch at jobs@fivesimplesteps.com with your CV and why you'd like to work with us. Applications close 22nd March.